In recent years, there has been a growing awareness of how important OSH is in the world of industry. thyssenkrupp customers gain a great deal if a construction project is completed safely. Not only is it good for their corporate reputation and reflects positively on their concern for their own employees, it’s also fine for their bottom line: the fewer lost time incidents (LTIs) there are, the quicker a construction project will be finished. Consequently, OSH is an issue of great significance to thyssenkrupp and its subcontractors and customers.
thyssenkrupp is coming closer to the goal of zero accidents at work through focusing on three pillars of OSH: internal safety management systems, monitoring of activities, and measures to heighten safety awareness levels amongst its own employees and contracted personnel. The safety procedures thyssenkrupp has in place are elaborate by anybody’s standards. State-of-the-art OSH management systems help to minimize the risk of accidents at work.
Strict, regular monitoring of procedures and systems helps thyssenkrupp to evaluate how well they are working. Yet all that would be ineffective if people did not behave correctly. So a key focus of the OSH teams’ work is on behavior: enhancing safety awareness levels; changing perceptions of safety for the better; promoting relevant soft skills; and ensuring everybody speaks the same safety language.
No matter how airtight OSH management is, there is always one unpredictable component: human behavior. In real life, around 90% of accidents are triggered by unsafe behavior. That is why thyssenkrupp has developed a Behavioral Based Safety (BBS) program to positively influence safety-related behavior. The BBS program focuses on four main pillars: pinpointing desired behavior through means such as management staff leading by example, and pinpointing undesired behavior by means of mandatory procedures and regulations; measuring progress using predetermined criteria that record behavior, detect gains and recommend room for improvement; feedback involving everyone acting responsibly towards coworkers, intervening to stop unsafe actions, and discussing the potential risks; heightening awareness of the consequences to avoid negative ones and encourage positive ones.
One of the challenges in a company that operates globally like thyssenkrupp Industrial Solutions is communicating key OSH messages to the entire workforce in a wide variety of industries worldwide. An e-learning module developed collaboratively by teams from OSH and Construction went online at the end of May 2017 and uses state-of-the-art learning techniques to solve this problem. Within an hour, all employees who visit or work at construction sites – everyone from new recruits to top management – can learn all about their roles and responsibilities in OSH, what procedures and tools exist, how incidents should be reported, where the main hazards lie, and how BBS works out in practice. And they can do that at any time and in any place worldwide. One highlight of the module is a new assessment tool that makes use of cartoon pictures to help the e-learner spot unsafe behavior at a construction site.
The BBS program and OSH module are helping to raise safety awareness and achieving the zero accident goal – with all the associated benefits for both the company and its customers, as well as the families and friends who look forward to their loved ones coming home from work safe and sound.