Interview with Torsten Gerlach, CEO Mining at thyssenkrupp Industrial Solutions, on the current challenges in the mining & minerals industry and the importance of digitization and long-term customer relationships.
Digitization and improved sustainability are current trends driving the market – with demand for mineral products rising slightly. Key factors here are population growth, urbanization and e-mobility. Our strong market position, innovative product portfolio and increasing share of service business are keeping our performance stable. At the same time we are working continuously with our customers to optimize existing processes and improve operating efficiency.
Our global network of sites keeps us as close as possible to our customers and their needs, and we will be further expanding this network in the coming years. Cooperation creates value for our customers when we succeed in translating their specific and changing requirements throughout the life cycle into a high-quality product and/or service. Based on trust, reliability and our technical expertise we have built longstanding customer relationships into sustainable partnerships. Our customers can depend on us throughout the lifetime of their equipment.
That’s right! Use of digital technologies is one of the levers to enhance process efficiency and sustainability for our customers. So our digital expertise is focused on optimized analysis and integration of machinery and equipment.
Our smart port/stockyard solutions are integrated systems. Fully automated operation with integrated maintenance assistance and stockpile management systems enhances process transparency and increases equipment availability. Another example is the digital twin for conveyor systems. Elements such as digital condition monitoring, anomaly detection and simulation of modifications can help create added value.